server already paid, but not show on dashboard

Resolved

ANAldy Naufal AlyyafiFREE5/5/2026

hi guys, please help me.

currently i already bought a server and success paid, but my server isnt show on dashboard.

this is my email : [email protected]

thank you!

1 Reply

BCBohan ChenEMPLOYEE5/5/2026

Hi,

All set — your Tencent Singapore 2C 4GB server is now ready and should be visible under your account on the dashboard.

Quick note on the billing: your original purchase hit a transient provisioning failure on our side (a Tencent API rate-limit, not anything wrong on your end), which auto-issued a $2.70 credit back to your account. We've applied that credit toward this new server, so you won't see an additional card charge.

Let us know if anything looks off!

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