Hi Abby,
Reason: Your server (GCP Tokyo, server-69d80e4cf2ab61f5dd649f18) was originally scheduled to expire on 2026-05-09. Due to non-renewal, it was shut down by the system for approximately 24 days. You completed the renewal today at 22:47 Taiwan time (extended to 2026-06-09), but the automatic startup after renewal did not trigger correctly this time, leaving the server in a powered-off state. The resourceNotReady error you received when clicking "Restart" in the Dashboard occurred because that button can only send restart commands to "Running" servers and cannot wake up a "Powered Off" server; this is a current limitation on the platform side.
Resolution:
- We have manually powered on the server from the backend. The VM status has been restored to RUNNING, and we have confirmed that your four project services are back online.
- We will investigate why the automatic startup failed after renewal to prevent this from happening again.
We apologize for the inconvenience. Please check if everything is working normally, and if you encounter any issues, please reply directly to this post.
If you have any other questions, please feel free to reply to this thread. Thank you!
