Hi,
I'm experiencing an issue with my new dedicated server that I purchased through Zeabur. The server keeps going offline and coming back online intermittently (blinking on/off).
Provider: Hetzner, Region: Hillsboro, US
Current Status: Server Status: OFFLINE (intermittently going online/offline), VM Status: UNKNOWN
Error Messages: "Failed to load server billing info" "Failed to get server expires at (ID: 019c9c45-be82-7822-8013-250d687f777a)"
Services Running on This Server: open-notebook (Python API + Next.js frontend), surrealdb (Database)
What I've Observed:
The server keeps blinking on and off
Services become inaccessible when the server goes offline
The system cannot retrieve the server's expiration date
The server shows as UNKNOWN VM status
What I've Already Tried:
Checked memory usage (normal at ~69%)
Verified services are running properly when server is online
Confirmed payment method is valid
What I Need Help With:
- Why is the server going offline intermittently?
- How do I stabilize the server connection?
- Can you resolve the billing information retrieval error?
- Is there a hardware issue or configuration problem?
Please let me know what additional information you need to investigate this issue.
Thank you!