Openclaw cannot use LLM Gemini API due to location

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SSarahFREE3/19/2026

I set up openclaw using template in server i paid for Singapore region. But the LLM gemini api keys doesnt work and it's giving error:

LLM error: { "error": { "code": 400, "message": "User location is not supported for the API use.", "status": "FAILED_PRECONDITION" } }

This happens when the server is in China. Can please check or change my server IP?

6 Replies

BCBohan ChenEMPLOYEE3/25/2026

Hi! The Gemini API error "User location is not supported" means Google restricts API access from certain regions, including Singapore.

We've also heard reports that Google may have tightened restrictions on certain automated API usage patterns recently. If the issue persists even after switching regions, you may want to:

Try a different LLM provider (e.g., OpenAI, Claude) which don't have these geographic restrictions
Try a server in a Google-supported region (US, Japan, Europe)

Let us know if switching providers or regions resolves it.

SSarahFREE3/25/2026

It's not restricting SG. I set up another server server-69a24b6f5005a8a34f1791f1 with the same Gemini CLI keys and it works there. Please check again.

AAnonymous6d ago

This post has been inactive for a while. We will be closing it in 2 days if there is no new activity.

SSarahFREE6d ago

Hi, I am still facing error as below. please help to check. thanks

LLM error: { "error": { "code": 403, "message": "The provided API key has an IP address restriction. The originating IP address of the call (43.153.205.220) violates this restriction.", "status": "PERMISSION_DENIED", "deta...

SSarahFREE6d ago

can please proceed refund? thanks

BCBohan ChenEMPLOYEE2d ago

Hi Sarah! You can self-service the refund from Dashboard > Server page > select your server > Request Refund. The refund will go to your Zeabur account balance.

Let us know if you need any help!

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