Forum

Hi, looks like the refund form was submitted with the placeholder text still in place — could you fill in the actual details? Specifically:

• Server / project you want to refund (the project name "xx" looks like the template default)
• Reason — what went wrong? E.g. couldn't deploy, server unreachable, performance issue, etc.

Heads-up on policy: this would be your second refund request for a Chinese-provider server (the first was processed in March). For the second one, we can only refund when there's a technical issue we can't resolve — personal reasons like "no longer needed" or "wrong region" aren't eligible. So if you hit a specific problem with the server, share the details and we'll try to fix it first; if it's unfixable, we'll process the refund.

Also note: the most recent invoice for this server settled to $0 after the Dev Plan discount, so there isn't a Stripe charge to refund — any refund would go to your Zeabur account balance.

This post has been inactive for a while. We will be closing it in 2 days if there is no new activity.