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Customer Success Manager
Customer Success · Taipei / Remote · Full-time
About Zeabur
Zeabur is the infrastructure platform built for the Coding Agent era.
As AI agents become a key part of how software gets built and shipped, we're building the platform they deploy and run on — cloud infrastructure designed from the ground up for agent-native workflows.
From automated provisioning and instant deployments to self-healing infrastructure, Zeabur gives both human developers and AI agents a single, seamless interface to get products from code to production faster.
Backed by top investors and trusted by thousands of developers worldwide, Zeabur is a small, young, fast-moving team headquartered in Taipei and expanding into Silicon Valley.
About the Role
We're hiring a Customer Success Manager (CSM) to help customers successfully onboard, adopt, and get real value from Zeabur after they sign up.
You'll be one of each customer's most important partners after they come on board — guiding them from onboarding and deployment through long-term adoption and expansion.
This isn't just a ticket-handling or question-answering role. We want you to understand each customer's business goals, technical context, and internal dynamics, and walk alongside them through the critical journey from experiment to production.
For many customers, Zeabur isn't just a new deployment tool — it's part of their broader AI adoption, Vibe Coding, and product development transformation. You'll help customers actually land these new ways of working, ensure they continue to succeed, and help us identify opportunities for expansion and long-term partnership.
You'll work directly with the founders, product, engineering, and business teams to build Zeabur's early customer success process together.
What You Will Do
- Help new customers complete onboarding — understand product features, workflows, and best practices
- Guide customers through deployment, integration, and initial usage, ensuring a smooth transition from trial to production
- Proactively track customer usage, adoption progress, and potential blockers
- Help customers clarify use cases so Zeabur integrates effectively into their development and delivery workflows
- Collaborate with product, engineering, and business teams to coordinate needs and resolve issues during onboarding
- Maintain customer relationships to improve retention, adoption, and expansion
- Synthesize common needs, blockers, and success stories from customer interactions and feed them back to product and growth teams
- Help build repeatable onboarding, success playbooks, and customer communication processes
Who You'll Work With
- Startups and enterprise customers already using Zeabur
- Technical teams transitioning from prototype to production
- Enterprises using AI, Vibe Coding, or Coding Agents to transform internal processes and product development
- Founders, engineers, product managers, and internal champions driving adoption
- Teams looking to improve deployment efficiency, reduce infrastructure burden, and accelerate delivery
About You
- Strong Mandarin communication skills
- Empathetic, patient, and strong sense of ownership
- Skilled at cross-functional collaboration — able to bridge customer needs with internal resources
- Organized and able to manage multiple customer relationships and follow-ups simultaneously
- Interested in AI, startups, SaaS, cloud infrastructure, or developer tools
- Willing to learn technical concepts quickly and explain them clearly to customers
- Comfortable working in a fast-paced, early-stage startup environment
Bonus If You Have
- Strong English communication skills
- Experience in Customer Success, Account Management, Technical Account Management, Solutions, Implementation, or other customer-facing onboarding roles
- Experience with SaaS, B2B software, developer tools, or cloud products
- Familiarity with basic concepts like deployment, databases, Docker, APIs, and GPUs
- Experience with onboarding coordination, adoption enablement, renewals, or expansion
- Experience working on digital transformation, software adoption, or AI implementation projects with traditional industries or enterprise customers
- Familiarity with how enterprises drive internal adoption after implementing new tools, cloud services, or AI solutions — including common processes and blockers
- Understanding of how enterprises use Vibe Coding, AI tools, or automation workflows to improve internal efficiency or incubate new products and services
Why This Role Matters
This role isn't just about answering customer questions — it's a critical part of building Zeabur's long-term customer value and retention engine.
You'll help customers actually adopt, keep using, and find more success and expansion opportunities along the way. Your work will directly impact Zeabur's retention, reputation, and long-term growth.
Why Join Zeabur
- Work directly with the founders
- Be part of the early growth of an AI-era infrastructure company
- Work at the intersection of AI, cloud, and developer tools
- High impact and high growth potential
- Opportunity to grow into customer success, solutions, account management, or a broader GTM role
Benefits
- Competitive salary and equity
- Flexible working hours and remote-friendly
- Health insurance coverage
- Latest equipment of your choice
- Regular team offsites and events
- Learning and development budget
- Full reimbursement for AI tools, including up to $200/month for Claude Code Max
How to Apply
Send your resume to [email protected] with a short introduction telling us:
- Why you want to join Zeabur
- Why you're interested in this role
- Whether you have relevant experience in sales, BD, SaaS, or developer tools
Compensation will be based on job-related skills, experience, and location. The total compensation package includes competitive salary, equity-based compensation, and comprehensive benefits. For candidates based outside of Taipei, compensation may be adjusted based on local cost of living. More details will be shared during the hiring process.
Zeabur is committed to building a diverse and inclusive team. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage everyone to apply, even if you don't check every box on the job description.