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Hello, you can obtain your top-up receipts/invoices as follows:

Directly visit https://zeabur.com/account/billing (you will be redirected to log in if you haven't already). This page is your billing management page. At the bottom, you will find the Invoices section. Locate the corresponding top-up record and click the Download button on the right to download the PDF invoice.

Information included in the invoice:

• Top-up amount (USD amount, regardless of whether you paid in CNY or other currencies)
• Payment method (Credit Card / Alipay / WeChat Pay)
• Transaction time
• Zeabur company information (Zeabur Pte. Ltd.)

Notes:

• Records for top-ups made via Alipay/WeChat Pay will be displayed in USD on the invoice (as Zeabur uses USD for unified pricing).
• If you require a Taiwan Tax ID (Unified Business No.) or a Mainland China VAT invoice, this feature is not currently automated within the system. Please send an email to [email protected] with the subject [Tax invoice request] - <your user ID> and provide your Tax ID/Company Name. Our billing team will process it manually.

If you cannot find the Invoices section or the download button on the Billing page, please take a screenshot and send it to me so I can help you locate it.

Not found

Your payment receipts will be sent directly to your registered email address. Please keep an eye on your inbox!

I couldn't find it. I need it urgently today; could you please send it over? If it's not possible to get it today, I will have to request a refund.

Since you used Alipay for payment, the receipt should be available on the Alipay side, right?

I need a receipt that can be used as a reimbursement voucher, not a bill.

Hello, sorry for the wait! Official invoices that can be used as reimbursement vouchers are currently a feature for Team Plan users; they are not yet available for Free / Dev Plan users.

If you are interested in upgrading or learning more about the full features of the Team Plan, you can visit https://zeabur.com/pricing to view the detailed feature comparison of all plans.

Have a great holiday!

I would like to request a refund; I haven't used any of my balance.