FreeScout

A free, self-hosted help desk and shared mailbox. Lightweight alternative to Help Scout with full email integration and 100+ community modules.

What You Can Do After Deployment

1. Visit your domain — complete the setup wizard to create your admin account
2. Connect mailboxes — link your email accounts to start receiving support tickets
3. Manage conversations — assign, tag, and collaborate on customer emails with your team
4. Set up auto-replies — configure automated responses for incoming messages
5. Install modules — extend functionality with 100+ free and paid modules

Key Features

• Unlimited mailboxes and tickets
• Email integration (IMAP, SMTP, OAuth)
• Conversation assignments and internal notes
• Auto-replies and saved replies
• Customer satisfaction ratings
• User permissions and roles
• Mobile-friendly responsive design
• 100+ community modules and extensions

License

AGPL-3.0 — GitHub