Chatwoot

Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.

Features

Chatwoot allows you to manage conversations across various channels, including websites, Facebook, Instagram, Twitter, Telegram, WhatsApp, Line, and more, all from a single dashboard. It offers CRM features to save customer information, supports custom attributes, shared inboxes, private notes, canned responses, conversation labels, and auto-assignment.

Chatwoot also ensures conversation continuity and supports multiple languages. Additionally, it provides powerful APIs and webhooks for integration and can be linked with Slack for seamless communication.

Deployment

This template is mostly pre-configured for you. However, it is recommended to update the SECRET_KEY_BASE of the sidekiq and rails services to a unique value. You can generate it by running "bundle exec rake secret". The value should be consistent across both services.

For more configuration (email sending, social platform, etc.), see the .env.example file in Chatwoot repository.