Zeabur service migration, refunds, and security incident claims
Important migration dates, account balance refund requests and payouts, and the information needed for security incident claims.
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As Zeabur will cease operations on December 31, 2026, this notice explains migration deadlines, account balance refunds, and claims for losses from the security incident.
Please submit requests through Zeabur Support by November 30, 2026. Account balance refunds and security incident claims are handled separately. Balance refund requests made after this deadline must be handled by email; the deadline for security incident claims remains unchanged:
- Account balance refunds: Once approved, refunds will be processed after the account's final charges are settled, with payments issued in batches.
- Security incident claims: We will review each case and notify you individually by email or support ticket after verification.
Important dates
| Date | Details |
|---|---|
| By November 30, 2026 | We recommend completing migration of websites, applications, databases, stored files, email sending configurations, and domains. |
| November 30, 2026 | Deadline for balance refund requests through support tickets (use email afterward); deadline for security incident claims. |
| From December 1, 2026 | Dedicated servers and paid plans will stop renewing and end on their respective expiration dates. Running services on shared clusters will be suspended; you can still manually resume them to back up data. |
| December 31, 2026 | All services will stop and service data will be deleted. Accepted balance refund requests and security incident claims will still be processed to completion as described here. |
Dedicated servers will be shut down and their data deleted on their respective expiration dates, which may be earlier than December 31. Please complete migration before your server expires.
Service migration
- Recommended deadline: complete all migration by November 30, leaving time to verify that the new environment works correctly.
- Migration guide: See Moving off Zeabur: give this guide to your coding agent. If you encounter any issues during migration, submit a Zeabur support ticket and our team will assist you.
Account balance refunds
How to apply. To request a refund of your account balance, submit a request through Zeabur Support by November 30, 2026. We will check whether it meets the refund conditions. As Zeabur is preparing to cease operations, please apply before this deadline where possible to help us process refunds smoothly. For balance refund requests after the deadline, please contact us by email instead.
Final settlement and payout timing. Once your request is approved and all items that continue to incur charges in your account have stopped, we will settle the account and process the refund in one payment, then notify you through the support ticket system. These items include dedicated servers, subscription plans, running services on shared clusters, and email services. Stopping all services earlier allows an earlier refund. For accounts using services through the end of December, payouts are expected to be completed by January 10, 2027.
Refund amount. The refund is based on your remaining balance after final settlement, capped at the total amount you actually paid in cash. For example, if you topped up 20 and received 100 in promotional credit, then spent 40, your remaining balance would be 80, but the actual refund would be 20 (all amounts in the same currency).
Refund fees depend on the payment channel. If the channel charges no fee, the full amount calculated above will be refunded with no minimum refund amount. If a fee applies, the refund amount must exceed the fee before payment can be arranged.
Prepaid plans and dedicated servers. If your prepaid plan or dedicated server expires after December 31, 2026, please submit a support ticket for the unused period. We will handle these requests individually.
Refund method. We will prioritize refunding your original payment method. If that is not possible, we will use our payment partner Tremendous. After final settlement, you will receive a payout email from Tremendous. No account registration is required; follow the email instructions to select a payout option. Available options depend on your location.
Security incident claims
If you suffered losses from the October security incident, you may submit a claim.
- Deadline: Submit a separate Zeabur support ticket by November 30, 2026. These claims are handled separately from account balance refunds. As Zeabur will cease operations on December 31, 2026, the team needs sufficient time for verification and follow-up. Only claims submitted by this deadline will be accepted.
- Required information: Affected accounts and services, the types of leaked keys or credentials, and third-party platform invoices or usage records covering the incident period.
- Process: After the deadline, we will verify claims individually and notify you of the results and next steps by email or support ticket. As we will also be handling migrations and account refunds during the shutdown, processing will take longer than usual. Thank you for your understanding and patience.
Contact and assistance
Until December 31, 2026, please contact us through Zeabur Support with questions about refunds or the security incident.
We apologize for the inconvenience caused by the service closure, and thank you again for your support and trust in Zeabur.