Community Forum
The Zeabur Community Forum is the official hub for users to discuss, ask questions, and receive help related to Zeabur. Whether you are experiencing a service issue, need phone verification, or have a billing question, the forum is the place to go.
Support Priority
We strive to provide help for everyone. To ensure the best experience, we prioritize support based on your plan:
| Plan | Expected Response Time |
|---|---|
| Team Plan | Within 12 hours |
| Dev Plan | Within 3 working days |
| Free Plan | Within 5 working days |
To help us resolve your issue as quickly as possible, please provide as much information as you can when creating a post. The more details you include, the fewer follow-up questions we need to ask.
If you are a Team plan user, we will create a private group chat in your most commonly used messaging application (e.g., Discord, WhatsApp). You can ask all your questions directly in that private channel instead of posting on the forum — this gives you more privacy, a more intuitive support experience, and helps our staff understand your context faster.
Creating a New Post
To create a new post, go to zeabur.com/forum/new. You will need to fill in the following fields.
Issue Type
Select the type of issue you are experiencing. The form fields will change depending on the issue type you select.
- Service Issue — For problems with your deployed services (e.g., deployment failures, runtime errors, networking issues).
- Phone Verification — For requesting phone number verification on your account.
- Refund Request — For requesting a refund on a server, subscription, or balance.
- Others — For any other questions or issues not covered by the above categories.
Title
A short summary of your issue (up to 150 characters). Be clear and specific so that our team can quickly understand your problem.
Basic Info
Depending on the issue type, you may need to provide additional information. This information will not be made public and is only used to speed up the troubleshooting process — it provides better clarity for our staff when investigating your issue.
Service Issue
Select either the Project or Server tab:
- Project tab: Select your Project and Service from the dropdowns. This is required so we can locate your deployment.
- Server tab: Select your Server from the dropdown if the issue is related to a specific server.
You can also paste an Error Message (optional). If you see an error toast in the bottom-right corner of the Zeabur dashboard, click the copy button on the toast and paste the error message into this field.
Phone Verification
- Country / Region: Select your country or region.
- Phone Number: Enter the phone number you would like to verify.
Phone Verification posts are private and will only be visible to you and Zeabur staff. This ensures your personal information stays protected while giving our team the details they need to help you.
Refund Request
Select the Server, Subscription, or Balance tab depending on what you are requesting a refund for:
- Server tab: Select your Server and a Reason for the refund.
- Subscription tab: Select a Reason for the refund.
- Balance tab: Select a Reason for the refund.
Refund Request posts are private and will only be visible to you and Zeabur staff. This keeps your billing details secure while allowing our team to process your request efficiently.
Others
No additional basic info is required. Simply provide as much detail as possible in the content field.
Content
Describe your issue in detail using the rich text editor. You can format your text with headings, lists, code blocks, links, and more.
Tips for writing a good post:
- Describe what you were trying to do and what happened instead.
- Include the steps to reproduce the problem.
- Mention any changes you made before the issue started.
- Paste relevant logs or error messages.
- Attach screenshots or files by dropping or pasting them into the editor.
The more descriptive you are, the faster we can help you without asking redundant questions.